Terms of Use

The Contract aims to define the terms and conditions applicable to access to the Application and the Services subscribed by the User.

The Company grants to the User, who accepts, a right, under the strict conditions of Article 5, of access and use of the Application and the applicative Services for the duration of their subscription.

The User may not transfer all or part of the rights and obligations resulting from this Contract without the written and prior consent of the Company.

It is specified that for the proper execution of the present, the User undertakes to notify the Company as soon as possible of any change in their correspondence address (email and/or postal box). The Company cannot be held responsible for the consequences of the User’s failure to notify this information.

Several offers are proposed to the User (the "Offer(s)"), as they appear in the price list available at the following address: https://www.payfacile.com/pricing (the "Price List"). For each Offer, the Price List states in particular the subscription price, excluding taxes and including all taxes, the included collected sales volume, the commission rate that applies above that volume, the number of included AI credits and the features included.

Every new registration starts with the discovery period provided for in Article 3 bis. No Offer is free, subject to the discovery period, the trial period and the transitional provisions of Article 14.

The choice of the Offer by the User is their sole and entire responsibility. The User may change Offer at any time from the Application:

• a move to a higher Offer takes effect immediately. The price of the new Offer is due pro rata for the remainder of the billing period, less the unused pro rata portion of the previous Offer. The collected sales volume included in the new Offer applies from the change, without carrying over the volume already collected under the previous Offer; the commission due under the previous Offer remains due and is invoiced no later than with the next scheduled payment. The amount to be paid is shown to the User before they confirm. During the trial period, a change of Offer does not change the end date of the trial period and gives rise to no payment;
• a move to a lower Offer takes effect on the next renewal date. It is only possible if the use of the account complies with the limits of the chosen Offer, in particular the number of users. Features not included in the chosen Offer cease to be accessible on that date; content already created is kept.

The Company never changes the User’s Offer without their consent, subject to Article 14.

The User’s subscription to an Offer is for a term of one month or one year, according to the billing frequency chosen at subscription, renewable by tacit renewal for an identical term.

It is recalled that the Application does not act as a payment gateway. Consequently, it is the User’s responsibility to subscribe, at their expense, to the services of a compatible payment gateway. The compatible gateways are indicated in Annex B.

Features marked "Coming soon" in the Price List or in the Application are not part of the subscribed Services until they are made available, and their price is not included in the price of the Offer. The Company makes no commitment to any date of availability. Their conditions and limits are specified when they are made available.

3 bis.1 Discovery period. Every new registration opens a free discovery period of three (3) days, with no Offer and no registered payment method. During this period, only the features indicated in the Application are accessible and only test-mode payments can be made. No amount is due.

3 bis.2 Trial period. A User who chooses an Offer and registers a payment method benefits from a fifteen (15) day trial period of the chosen Offer. Only one trial period is granted per account; any later new subscription is payable from its start. No subscription fee is due for the trial period.

3 bis.3 Confirmation and first debit. Registering the payment method, together with accepting these General Terms, confirms the subscription and authorizes the automatic debit of the first subscription fee at the end of the trial period. The amount excluding taxes and including all taxes and the date of this first debit are shown before this confirmation. The Company sends the User a reminder at least seven (7) days before the end of the trial period. Until the end of the trial period, the User may end the subscription from the Application, free of charge; no amount is then debited.

3 bis.4 Suspension. The account is suspended (i) at the end of the discovery period if no Offer has been subscribed, or (ii) at the end of the trial period if the User has ended it, or (iii) when the Offer ends without a payment being possible. During the suspension, creating, modifying, publishing and deleting content are blocked, no new order can be placed, and the scheduled payments of subscriptions taken out by the User’s Clients continue; public pages stay online and the User’s data is kept for ninety (90) days. During the suspension, the User keeps the exercise of their rights of access, erasure and portability over their personal data. The User may reactivate their account at any time during this period by subscribing to an Offer. When this period expires, the Contract is terminated and Article 8 applies.

The User remains the owner of all the data they communicate in the context of the use of the Application.

The User expressly authorizes the Company to host said data on the server chosen freely by the latter and to use them in particular for the needs of the operation of the Application but also to exploit them for statistical purposes.

The Company will ensure that the server chosen for said hosting uses appropriate means to ensure the integrity of the establishment and of the conservation of the data.

However, the Company will in no case be responsible for violations of the aforementioned obligations committed by said host.

If the data transmitted by the User includes personal data, the User guarantees to the Company that they have complied with all the obligations incumbent on them, particularly under the law n° 78-17 of January 6, 1978.

The Company grants the User a personal, non-exclusive, non-transferable, non-assignable right to use the Services for the duration of the Contract.

This Contract does not confer any ownership rights over the Services.

The User commits to using the Application solely in accordance with their needs.

The User may not, under any circumstances, make the Services available to a third party and strictly refrains from any other use.

Furthermore, the User refrains from reproducing any element of the Application or any documentation related to it.

7.1 Subscription. The User owes a subscription fee whose amount depends on the subscribed Offer, according to the Price List in force on the date of subscription, subject to Article 7 bis.

7.2 Collected sales volume. Each Offer includes a monthly collected sales volume. The collected sales volume is the sum of the amounts excluding taxes (HT) successfully paid by the User’s customers, in live mode, through the Application, during a billing period. Above the included volume, the User owes a commission equal to the rate stated in the Price List for their Offer, applied to the amount excluding taxes collected above the included volume. This commission is invoiced with the next scheduled payment. Unused volume is not carried over.

7.3 Refunds and disputes. A refund made by the User to their customer during the same billing period as the refunded sale is deducted from the collected sales volume of that period. The same applies to a payment dispute finally lost by the User during that same period. A refund or a dispute that occurs during a later billing period gives rise to no adjustment.

7.4 Included AI credits. Each Offer includes a number of AI credits, stated in the Price List, that can be used for the artificial intelligence features of the Application. The number of credits used by each feature is shown in the Application before it is used. Included credits are renewed on each renewal date of the subscription; unused credits are not carried over. AI credits are a unit for measuring use of the Services: they have no monetary value, can only be used with the Company for the Services of the Application, cannot be transferred or converted into money and, subject to Article 7.5 and to mandatory legal provisions, are not refundable. When the credits run out, the artificial intelligence features concerned are unavailable until the credits are renewed, until additional credits are purchased or until the User moves to a higher Offer. An increase in the number of credits used by an existing feature is an unfavorable change within the meaning of Article 7 bis.

7.5 Additional AI credits. A User who holds an Offer may purchase additional AI credits, at the prices and on the conditions shown before the purchase. They are used after the credits included in the Offer and remain usable for twelve (12) months from the purchase, as long as the Contract is in force. Unused additional credits are refunded pro rata: (i) on request within fourteen (14) days following the payment; (ii) in the event of an increase in the number of credits used by a feature; (iii) in the event of a termination made under Article 7 bis.2; (iv) when the Company ends the Contract, except in the event of a breach by the User, or stops offering additional credits or the artificial intelligence features.

7.6 Taxes. The prices in the Price List are stated excluding taxes (HT) and including all taxes (TTC). VAT is due under the conditions provided for by the applicable regulations.

7.7 Gateway fees. The prices of the Offers do not include the fees charged by the payment gateway chosen by the User.

7.8 Payment. The first subscription fee is payable at the end of the trial period, subject to Article 14.6, then on each renewal date, by automatic debit from the registered payment method (Visa, MasterCard or American Express bank card, or SEPA direct debit). Payment data is exchanged in encrypted mode. Payments are only considered final after the amounts due have actually been collected.

7 bis.1 The Company may change the Price List and these General Terms. Any change unfavorable to the User during the Contract, in particular an increase in price or in commission rate, a reduction in the included collected sales volume or included AI credits, or the withdrawal of a feature included in their Offer, is notified to the User by email at the address associated with their account and by a message in the Application, at least thirty (30) days before its effective date. The notification states the change, its effective date and the right of termination provided for in Article 7 bis.2. The change takes effect on the first renewal date following the end of this period.

7 bis.2 A User who refuses the change may terminate their subscription free of charge, with effect no later than the effective date of the change, in accordance with Article 8. Failing termination, a User who continues to use the Services after the effective date is deemed to have accepted the change.

7 bis.3 A price reduction, a change favorable to the User or a change required by a legal or regulatory provision may take effect immediately or on the date required by that provision.

In case of breach by the User of their contractual obligations, the Contract may be suspended and then terminated by rights by the Company.

Once the Contract is terminated, the User will cease to access the Services and the data transmitted will be destroyed by the Company.

The suspension of the account provided for in Article 3 bis.4 is not a termination. The User’s data is only destroyed when the retention period provided for in that article expires.

The User may terminate their subscription at any time from the Application or by email sent to [email protected]. Termination takes effect at the end of the current billing period, except in the cases provided for in Articles 7 bis.2 and 14.2.

The User authorizes the Company to communicate on any medium the existence of the User’s listing. The Company may use the User’s logo.

In application of the law n° 78-17 of January 6, 1978, it is reminded that the personal data requested from the User are necessary for the processing of their order.

This data may be communicated to possible partners of the Company in charge of the execution of the present.

The User has a permanent right of access, modification, rectification and opposition concerning the information concerning them.

The User can exercise their rights by writing to: [email protected] or to the postal address mentioned in the "contact" section of https://www.payfacile.com

A response to the User’s request will be sent within 30 days.

11.0 Where the User is a consumer, the following provisions apply in addition to these General Terms. No provision of these General Terms may deprive them of the rights granted to them by the mandatory provisions of the consumer code.

11.1 Right of withdrawal. The consumer has fourteen (14) days from the conclusion of the Contract to exercise their right of withdrawal, without having to give reasons for their decision. They exercise it by sending the Company, before this period expires, an unambiguous statement by email to [email protected], or by using the model withdrawal form made available to them in the Application.

11.2 Performance during the withdrawal period. Where the consumer expressly requests that performance of the paid Services begin before the end of the withdrawal period, the Company records this request. A consumer who then withdraws remains liable for an amount proportionate to the Services provided until they communicated their decision to withdraw. As the discovery period and the trial period provided for in Article 3 bis are free, no amount is due if the withdrawal occurs during them.

11.3 Refund. In the event of withdrawal, the Company refunds the amounts received, less the amount provided for in Article 11.2, no later than fourteen (14) days following receipt of the withdrawal decision, using the same means of payment as the one used for the initial transaction, unless the consumer expressly agrees to another means.

11.4 Legal guarantees. The Company is bound by the legal guarantee of conformity applicable to digital content and services provided for by the consumer code, and by the guarantee against hidden defects provided for by the civil code. To assert their rights, the consumer informs the Company in writing, at [email protected], of the defect found.

11.5 Pre-contractual information. The consumer acknowledges having received, before the conclusion of the Contract, these General Terms and the information provided for in Articles L111-1 and L221-5 of the consumer code, in particular the essential characteristics of the Services, their price excluding taxes and including all taxes, the identity and contact details of the Company, the legal guarantees, the conditions and the model form for the right of withdrawal, and the possibility of using an alternative dispute resolution method.

This Contract is governed by French law.

In the event that this Contract is translated into foreign languages, only the French text shall prevail in case of dispute.

Any dispute will be submitted to French civil jurisdictions.

In the event that the User is a professional, exclusive jurisdiction is granted to the Paris Commercial Court.

The User is informed that they may resort to conventional mediation or any alternative dispute resolution method.

14.1 Scope. This article applies to Users who hold an Offer subscribed before 31 October 2026 that does not appear in the Price List on that date (a "Prior Offer"), whatever its name, including an Offer that is no longer offered for subscription. It does not apply to Offers covered by an individual contract.

14.2 Monthly Prior Offers. Subject to Article 14.4, the conditions of monthly Prior Offers end on 31 December 2026. The Company informs each User concerned by email and by a message in the Application, at least thirty (30) days before that date. The notification states the corresponding Offer in the Price List, its price excluding taxes and including all taxes, the date of the change and the User’s right to terminate their subscription free of charge before that date, with effect no later than that date. From 31 December 2026, the corresponding Offer and these General Terms apply to the User who has accepted them in the Application or who, after this notification and without having terminated, continues to use the Services after that date.

14.3 Annual Prior Offers. Annual Prior Offers are performed on their own terms until the end of the current annual period. The corresponding Offer applies, under the conditions of Article 14.2, from the first annual term end that falls at least thirty (30) days after the notification provided for in that article and at least thirty (30) days after these General Terms are published online. Until that term end, the Prior Offer is renewed on its own terms.

14.4 Free Prior Offers or Prior Offers without a running subscription. This Article 14.4 applies to a User who holds a free Prior Offer, or whose subscription to a Prior Offer is suspended or terminated on the date of the notification provided for in Article 14.2. No amount is due under the corresponding Offer and no debit is made without the confirmation provided for in Article 3 bis.3 or Article 14.6. From 31 December 2026, as long as the User has not subscribed to an Offer, their account is subject to Article 3 bis.4.

14.5 Contest. A User who contests in writing the application of the corresponding Offer within thirty (30) days following the first invoice issued for it obtains a refund of the difference between the amount invoiced and the amount that would have been due under their Prior Offer for that period, and may terminate their subscription free of charge.

14.6 Acceptance before the Move Date. The "Move Date" is the date from which the corresponding Offer applies under Article 14.2 or Article 14.3. Before the Move Date, the User may accept these General Terms and confirm the corresponding Offer or, where the Application offers it, choose another Offer in the Price List. This acceptance and this choice take effect on the Move Date. Until that date, the Prior Offer, its price, its billing and its scheduled payments remain unchanged, the general terms applicable to it continue to apply, and no amount is due or debited under the chosen Offer. Articles 3 bis.1 and 3 bis.2 do not apply to the Offer so chosen. The same applies to any Offer subscribed by the User after the Move Date, including from an account suspended under Article 14.4; the first subscription fee is then payable on subscription. In the cases covered by Article 14.4, registering a payment method together with this acceptance authorizes the debit of the first subscription fee of the chosen Offer from the Move Date; its amount excluding taxes and including all taxes and its date are shown before the confirmation. Article 7 bis does not apply to the move provided for in this Article 14.

Registration on PayFacile must be carried out at: https://www.payfacile.com

To activate their account and collect payments, it is essential to have an account with one of our partner payment gateways and to have authorized PayFacile to manage this account (from Settings).

The Settings section allows defining the tax rate applicable to all products sold via the PayFacile account. This section also allows defining your General Terms and Conditions of Sale.

To create an order form, go to the My Products section. By clicking on New Product, you can choose the type of product and set the parameters.

Your customers can now access this order form and pay by credit card. You will be notified by email when a new order is placed.

In the case of a subscription product, modifying the product conditions does not change ongoing subscriptions. Automatic debits at renewal occur 3 days after the renewal date.

PayFacile allows you to put online order forms so that your customers can order and pay online.

The payment gateways compatible with PayFacile are:

Stripe: https://www.stripe.com

GoCardless: https://gocardless.com/