The checkout flow

The purchase journey begins on your product page. The customer sees the description, images, price, and available options. Depending on your configuration, they see a "Buy now" button (direct mode) or an "Add to cart" button (cart mode enabled).

If the product has options or add-ons, the customer selects them before proceeding. They can also choose a quantity if this feature is enabled.

If the cart is enabled, the customer reaches a summary page listing all added products, along with their options and quantities. They can adjust quantities, remove items, or apply a promo code before proceeding to payment.

In direct purchase mode, this step is skipped: the customer goes straight from the product page to the next step.

The customer enters their contact details: first name, last name, and email address. If you have configured a mandatory billing address, they also enter their postal address.

This is where your custom questions appear (if you have created any): text fields, dropdowns, or checkboxes that you added to the checkout flow.

The customer chooses their payment method: credit card (via Stripe) or SEPA direct debit (via GoCardless), depending on the gateways you have connected. They see a summary of the total amount before confirming.

Once the payment is validated, the customer lands on the confirmation page. They receive an email with their order summary and a link to their customer portal, where they can view their orders and download invoices.