Customize email templates

Customize your automatic emails on PayFacile: edit the subject, content, logo, and colors of each template.

Access the template editor

From the sidebar, go to Emails. You’ll find the list of all available email templates, grouped by category (orders, payments, customers, vendor). Click a template to open it in the editor.

What you can customize

The email editor lets you modify:

  • Email subject: the text that appears in your customer’s inbox
  • Body content: text, formatting, paragraph structure
  • Logo: your logo appears at the top of every email
  • Colors: match accent colors to your brand guidelines

The editor is a visual drag-and-drop editor: you see the result in real time as you modify the template.

Create a custom template

In addition to editing existing templates, you can create a blank template by clicking New template. This lets you start from scratch with a fully custom design.

You can then assign this custom template to any automatic email type.

Reset a template

If your modifications don’t work out, you can revert to PayFacile’s default template. The original template is always preserved and can be restored at any time.

FAQ

Do my changes apply immediately?
Yes. As soon as you save a modified template, the next emails sent will use the new version.
Can I use custom HTML?
The visual editor is the recommended method. It generates HTML compatible with most email clients (Gmail, Outlook, Apple Mail). Direct HTML editing is not available to ensure compatibility.
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