Send invoices automatically
PayFacile invoices are generated and sent automatically with each payment. Learn about the email content, PDF download, and how to resend an invoice.
How automatic sending works
With every payment received (by card via Stripe, by direct debit via GoCardless, or by a manually recorded external payment), PayFacile automatically generates an invoice and sends it by email to the customer.
This process is fully automatic: you do not need to take any action. The invoice is created as soon as the payment is confirmed.
Invoice email content
The email sent to the customer contains:
- An order summary (product, amount, date)
- A link to download the invoice as a PDF
- Your company information (name, address, logo if configured)
Customers can also find their invoices in their customer portal (buyer account) if they have one.
PDF download
The PDF invoice includes all legally required information: seller identity, line items, net/VAT/gross amounts, invoice number, and custom notes (if configured).
As a seller, you can download the invoice for any order from Orders → Order detail → Download invoice.
Resend an invoice
If a customer did not receive the email or requests a resend:
- Go to Orders.
- Open the relevant order.
- Click Resend invoice.
The email is resent to the customer email address associated with the order.
Customize the email template
You can customize the appearance of the invoice email from Settings → Emails. Edit the subject, body text, and design to match your branding.
The PDF download link is automatically included in all templates.
Invoices for recurring subscriptions
For products with recurring payments (subscriptions), an invoice is automatically generated at each billing cycle: at the initial payment and at every renewal. Your customer receives an email with each invoice.
