What to do if your Stripe account is blocked

Don’t panic. In most cases, your customers can still pay. Only transfers to your bank are suspended—Stripe holds the funds while verifying your account. Here’s how to resolve it.

Stripe may restrict your account for several reasons:

• Incomplete identity verification (KYC): Stripe requires an ID, address, and business information. If these documents are missing or expired, the account is restricted.
• Unusual activity: a sudden spike in transaction volume, a high dispute (chargeback) rate, or frequent refunds trigger a review.
• Restricted business types: certain industries face strict rules on Stripe (CBD, crypto, adult content, etc.).
• Inconsistent information: your business name, website, or activity description doesn’t match what Stripe expects.

• Payouts suspended (most common): Stripe continues collecting payments, but does not transfer them to your bank account. Funds are held by Stripe.
• Payments disabled (severe cases): Stripe may prevent new payments. Your customers see an error message at checkout.

1. Check your Stripe dashboard: log in at dashboard.stripe.com. A red or orange banner indicates what Stripe needs from you.
2. Provide the requested documents: ID, proof of address, bank details, company registration. Send clear, up-to-date documents.
3. Update your business description: verify that your website URL, business name, and description match your actual activity.
4. Contact Stripe support: if the banner doesn’t give clear instructions, contact Stripe through their built-in support in the dashboard.

Your Stripe account belongs to you. PayFacile does not have access to restrictions, verification documents, or Stripe’s decisions.

What we can do:

• Verify that the Stripe connection is active on the PayFacile side.
• Help you connect a different Stripe account if needed.
• Enable GoCardless as a temporary payment method for SEPA customers.

What we cannot do:

• Unblock your Stripe account.
• Access funds held by Stripe.
• Modify your Stripe verification details.

Best practices:

• Complete your Stripe verification at signup, before receiving your first payment.
• Keep your information up to date (address, ID, website).
• Respond to disputes (chargebacks) quickly: provide the requested evidence within Stripe’s deadlines.
• Describe your activity clearly in Stripe: an accessible website with a product description reduces the risk of review.