Orders & Subscriptions

What happens after your customer clicks "Pay"? Everything is automatic. Here’s the complete order journey on PayFacile.

Your order shows a status you don’t understand? Check this guide. Complete reference of all statuses, transitions, and available actions.

A customer calls to order by phone. Or you’re migrating from another platform. Here’s how to create an order manually on PayFacile.

Your customer wants to change their card? Take a pause? Cancel? Here are the most common scenarios and how to handle them.

Renewal is automatic. But if you need to postpone a date or understand why a payment failed, here’s how.

Your customer wants to take a break without canceling? Suspension stops billing while keeping the subscription intact.

Warning: termination is permanent. If the customer just wants a break, use suspension instead. Here are the two options and their consequences.

Selling a base subscription with add-on modules? Features let you structure exactly what each subscriber gets.

Your physical product has shipped. Notify your customer and update the tracking in PayFacile.