Renewals and billing dates
Renewal is automatic. But if you need to postpone a date or understand why a payment failed, here’s how.
Renewal is automatic
Renewal is automatic. You don’t need to do anything: every active subscription is renewed on its billing date, the invoice is generated, and the charge occurs 3 days later.
But if you need to postpone a date, understand why a payment failed, or align billing across multiple customers, here’s how.
Two key dates are visible from the order detail:
- Next renewal date — when the next subscription cycle begins
- Next billing date — when the next invoice will be issued
Change the renewal date
From the order detail, via Actions → Change subscription's next renewal date. This allows you to:
- Grant a free extension to a customer
- Align renewal dates across multiple subscriptions
- Temporarily pause without using the Suspend function
The new date must be in the future. The current period remains active.
Align billing dates
For group actions, select multiple subscriptions and choose Align billing date. Specify a day of the month (1 to 28) and the renewal dates will be set to the day before.
Useful if you want all your subscribers to be billed on the same day.
When a payment fails
When a charge fails (insufficient funds, expired card), the system automatically retries the customer. These dunning attempts are spaced over time.
In the order detail, the last payment will show a status of Insufficient funds or Failed. If all attempts fail, the subscription may be automatically suspended.
The customer receives an email inviting them to update their payment method via the customer portal.
