Suspend and resume a subscription

Your customer wants to take a break without canceling? Suspension is exactly what you need. It stops billing while keeping the subscription intact — ready to be reactivated when the customer comes back.

It’s the right option for:

• Customer request — vacation, temporarily reduced budget
• Payment issues — card declined multiple times
• Courtesy gesture — offering a free period

1. Access the order detail from Orders
2. Click Actions → Suspend subscription
3. Confirm

An email is sent to the customer. The status changes to Suspended.

During suspension:

• No billing will be triggered
• The customer retains access until the end of the already-paid period
• The payment history remains intact
• The subscription can be reactivated at any time

1. Access the suspended order detail
2. Click Actions → Reactivate subscription
3. Confirm

Reactivation may trigger a new invoice if the customer is in a new billing period. The status returns to Running.

By default, only the vendor can suspend. If you want your subscribers to manage suspension from their customer portal, check the options in Settings → Options.