Order statuses reference

Your order displays an unfamiliar status? This guide is your reference. Find the status below to understand what it means and what actions are available.

The order has been initiated but payment has not been received yet. This can happen if:

• The customer started the checkout but didn't complete it
• Payment is being processed (SEPA direct debits take a few days)
• A manual order was created without immediate payment

Action: resend the payment link via Actions → Send pending order link.

The subscription is active and billed on a recurring basis. This is the primary status for your healthy subscriptions.

Available actions: suspend, change renewal date, terminate.

The subscription is in its free trial period. No billing occurs. At the end, it automatically moves to "Running" and the first billing is triggered.

The one-time order has been fully paid. No renewals expected. For physical products, shipping may still be required.

The subscription is temporarily paused. Billing is stopped but the order is not terminated. The customer retains access until the end of the current period.

Action: reactivate via Actions → Reactivate subscription.

⚠️ Permanent. The subscription is ended. No future billing. The customer loses access. To re-engage this customer, create a new order.

Termination is scheduled but the customer retains access until the end of the current billing period. At the next renewal, the status will change to "Terminated."

Here is the flow of possible transitions:

Pending → Running (payment received)
Pending → In Trial (subscription with trial)
In Trial → Running (trial ends)
Running → Suspended (manual pause or payment failure)
Suspended → Running (reactivation)
Running → Ending at next term (deferred termination)
Running → Terminated (immediate termination)
Ending at next term → Terminated (period ends)
Pending → Completed (one-time payment received)