The order lifecycle
What happens after your customer clicks "Pay"? Everything is automatic. Here’s the complete order journey on PayFacile.
What happens after the "Pay" click?
Your customer just clicked "Pay." What happens next? Everything is automatic. Here’s exactly what occurs, in order.
The complete journey
Your customer visits your product page, selects the desired options, then lands on the checkout page. There, they enter their contact details and payment method — credit card via Stripe or SEPA direct debit via GoCardless.
Once the payment is validated, PayFacile automatically chains together:
- Order creation — the order appears in your Orders menu with the appropriate status (Running for a subscription, Completed for a one-time purchase)
- Invoice generation — accessible from the order detail and from the Payments menu
- Email notifications — confirmation to the customer + notification for you
- Customer creation — if the customer didn't exist yet, an account is automatically created
Your Orders dashboard
Navigate to Orders from the main menu. At the top, key indicators give you a quick overview:
- Running — active subscriptions
- Completed — one-time orders fully paid
- Suspended — subscriptions paused
- Pending — payment not received yet
Filter by status, product, or time period. Click on any order for its full detail.
One-time orders vs. subscriptions
PayFacile handles two types of orders:
- One-time order — single payment. Moves to "Completed" status as soon as payment is received.
- Subscription — recurring payment (monthly, yearly, etc.). Stays in "Running" status as long as the subscription is active. Renewals and billing are fully automated.
In both cases, the customer has access to their private portal to view their orders and download invoices.
