Manage subscriptions

You manage subscriptions and your customers have requests. Here’s how to handle the most common situations:

• "I want to change my card" → Send the customer portal link. The subscriber updates their payment method on their own.
• "I want to take a break" → Suspend the subscription via Actions → Suspend. Billing stops, the customer keeps access until the end of the paid period.
• "I want to cancel" → Terminate via Actions → Terminate at renewal (customer keeps access) or Terminate immediately (access cut off right away).
• "I want to postpone my payment" → Change the renewal date via Actions → Change renewal date.

All your subscriptions are in the Orders menu. Active subscriptions display the Running status. The detail page shows:

• Customer information (name, email, payment method)
• Associated product and pricing
• Next renewal date and next billing date
• Complete payment history

From the detail page of a running subscription:

• Change renewal date — postpone the next renewal
• Change billing date — modify the billing day
• Suspend — pause without terminating
• Reactivate — resume billing after a suspension
• Terminate — permanently end the subscription
• Terminate at renewal — schedule termination at the next renewal date

Each action triggers a notification email to the customer.

Your subscribers have access to a private portal where they can view their subscription, download invoices, update their payment method, and terminate (if you’ve enabled this in Settings → Options).

Send the portal link from Actions → Resend portal link.